Researching Defects in Internet Forums
Mmanufacturers and their dealers use to tell the owners with problem vehicles the following "the car meets manufacturer's specifications" or just"we've never seen this before", but in fact the manufacturer knew that the problem of which the owner was complaining was both real and to be found in other vehicles of the model.
Now owners inform each other about problems with their model vehicle using Internet forums. An owner with a problem vehicle may find out that other owners are having the same problem.
A copy of an internal memo that illustrates this commented, "We can't lie to consumers anymore" was obtained In discovery against a U.S. auto manufacturer.
Some of the leading forums are automotiveforums.com, automotive.com, edmund.com/insideline, and rv.net. To find a forum for your model vehicle, search using your model vehicle and the word forum. There seems to be a forum for every make and model vehicle.
Researching Defects in Internet Forums
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