Getting a Refund or Replacement Car
If your car meets the lemon law requirements for your state, you have the right to obtain a refund or replacement car from the manufacturer. Although the process for getting this relief is different in each state, in all states you must first notify the manufacturer of the defect. If you're not offered a satisfactory settlement, most states require you to go to arbitration before going to court.
Manufacturers use a number of different arbitration programs. In many cases, the manufacturer will select the program for you. If you are given the opportunity to choose, you'll probably do better if you choose a state consumer protection agency program, rather than a manufacturer's in-house program or a private arbitration program.
The arbitrator will hear both sides of the dispute and make a decision, usually within 60 days after the hearing. If the arbitrator decides that your car is a lemon, you will be entitled to a refund or replacement.
Getting a Refund or Replacement Car
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