Lemon law dealer excuses explained
Dealers and manufacturers are often reluctant to pay on a lemon law claim, even if it is justified. Here are some common explanations that dealers and manufacturers offer for why they refuse to either replace your defective vehicle or refund your purchase price.
Lemon laws were introduced to simplify the process of a consumer getting relief after he or she buys a habitually defective vehicle from an auto manufacturer. Prior to the passage of such laws, consumers were essentially at the mercy of the manufacturers, who simply do not want to refund money or offer replacement vehicles for those that are defective.
The lemon laws in all 50 states make it clear that the consumer has the right to request a refund or a replacement vehicle should their auto qualify as defective under their state's lemon law statute. And yet, time and again, manufacturers and dealers offer excuses and explanations as to why they cannot or will not offer relief.
Here are some of the most common reasons offered to consumers as to why a refund or replacement cannot be offered:
-The defect is not significant - The defect need only "substantially affect" the value, use or safety of the vehicle. It need not be a "significant' defect; even something small can affect one of those three things. Whether or not a defect affects safety, value or use isn't really a dealer call, anyway. These things are best determined by either arbitration boards or judges.
-Abuse or neglect - As far as we know, all 50 states have clauses in their refund or replacement that void the law if the vehicle has been subject to abuse, neglect or unauthorized modification by the owner. Again, that shouldn't really be a judgment call by the dealer, although abuse and neglect are pretty easy to prove.
Still, this accusation probably works a good portion of the time. Don't fall for it. If you haven't abused or neglected the vehicle, you have a valid claim.
Lemon law dealer excuses explained
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