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CustomerFriendly.org Offers Merchants a Tool to Boost Consumer Confidence

A new solution offering online merchants a tool to increase consumer confidence was announced today by CustomerFriendly. Merchants who join the CustomerFriendly network will be able to use the tool to turn more browsers into buyers. The program allows members to display the Customerfriendly.org Site Seal on their website and promote that they are dedicated to providing excellent customer service. The Site Seal enhances the ability of visitors to make a more confident buying decision, resulting in increased sales conversions for the merchants displaying the Seal.

For a merchant to display the seal they must become a member and adhere to the Customer Service Pledge. The four key points of the pledge are:

1.To respond to all customer inquires within 24 hours, if not the same business day.

2.To offer the same availability of customer service to existing customers and pre-sale inquiries.

3.To notify customers either by email or phone if there is going to be a delay or change to the delivery or availability of an order.

4.Lastly, to treat all customers and prospective customers with respect and politely, even when the customer does not do the same.

When a site visitor clicks on the seal, they can see basic details about the merchant and what forms of customer contact they offer. "There are a lot of site seals out there and we wanted to offer one that helps merchants promote the fact that they are a customer friendly organization," said the organization's Executive Director, Nick Loeser.

For more information about CustomerFriendly.org visit the website or call (203) 314-7171.

CONTACT

Nick Loeser

(203) 314-7171

info @ customerfriendly.org

www.CustomerFriendly.org

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