KRAIN Manufacturing Corp Selects OneCARE SMARTManuals for Online Product Support



OneCARE, a software and creative services company specializing in web based, self-service product support solutions, has reached agreement with K-RAIN, a worldwide leader of outdoor maintenance and beautification products for home, recreation and commercial landscapes for whom OneCARE will produce an initial series of SMARTManuals. K-RAIN customers will now benefit from an even greater variety of customer service options, from online, interactive SMARTManuals, providing self-service support for select products, to an #800 number where customers receive assistance and direct contact with a K-RAIN customer care specialist.

SMARTManuals are a graphical, interactive and fully-integrated self service application, incorporating all forms of multi-media including photos, video, animations, sound and simulations that enables K-RAIN customers to gain instant answers and solve problems, online, 24 hours a day/365 days a year. These Interactive SMARTManuals include a unique troubleshooter helping guide K-RAIN customers to problem resolution.

The SMARTManual is the centerpiece of a suite of products from OneCARE that incorporate multimedia into the interactive software. A true breakthrough in customer support, the SMARTManual provides users a friendly, easy-to-use, readily accessible way to understand a product's features and how to assemble, install, operate and repair it.
A manufacturer's customers can access the SMARTManual directly from their web site and can use an interactive troubleshooter to get precise answers to questions and be guided to step-by-step operation and repair procedures. The same platform can be customized to include technical details accessible only to authorized users such as technicians for installations and training purposes OneCARE, Inc (www.onecare.biz) is a software and creative services company headquartered in Pleasantville, NY that produces a self-service product support platform whose centerpiece application is the SMARTManual. OneCARE solutions are designed to enable clients to build long-term customer relationships, reduce customer support expense and increase product sales and accessories. Some other companies using SMARTManual applications include; Toro Home yard Care Division, Toro Commercial Division, Electric Mobility, for its Rascal power wheelchairs, ZAP, Sebastopol, CA, maker of Zappy electric scooters, Caterpillar Truck Engine Division, Mossville, IL for the comfort control system in its truck engines and other companies.

For more information about OneCARE, call Ron Stone at (212) 780-0848 (Direct).





KRAIN Manufacturing Corp Selects OneCARE SMARTManuals for Online Product Support