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Merchants Barter Exchange Works To Create A Completely Satisfied Customer...

The barter market has grown to become very successful over the years, however the industry has also suffered its share of complaints from the public. Taking into account the general displeasure of barter companies, Merchants Barter Exchange has created a team to work directly with members to keep continuous, overall satisfaction high.



Unlike other barter companies who display a member directory to the public, Merchants Barter protects the identity of the members until a trade is in the works. How is this beneficial MBE members are not announced to the public for the customer'ss best interest. Firstly, MBE does not want to take away cash paying customers from members. Imagine John from John'ss Dry Cleaning has been a customer of Jack'ss Hardware for years, always spending cash when he walks into the hardware store. John is a member of MBE and sees Jack'ss name on a member directory. The next time John uses Jack'ss services, he hands him a barter check instead of cash as a form of payment. Now Jack has lost a cash-paying customer. MBE is designed to bring new clientele into a business by using barter and does not intend to turn cash paying customers into barter users.



Without a list of members, an MBE customer must first call the barter exchange to receive any client information. Before a member uses services through the exchange, the member must be approved both by the company intended to sell and by the exchange itself. This ensures that no member is overusing barter credits and also gives the potential seller to have a say in the trade.



A clever system is used in order for members to receive information on what is available within Merchants Barter. Each member is designated to a personal broker who, from day one, gets to know all about what the member offers and what that member is looking for. Each client will be given a Goods and Services list which itemizes all of the resources that MBE offers. The list also gives the member the opportunity to check off what interests them. From there, the broker will compare what the member wants to the clients that offer those specific items around the general area. Before any contact information is given, the broker will verify, with each party, what is intended to be traded and get the OK from both. If a member has a specific wants that are not readily avaiable within the company, the MBE sales team, which works directly with the brokers, will personally work to recuit companies that would serve these desires.



Brokers also work on advertising each member, without using specific names, by what they are offering through the barter system through daily emails and monthly brochures. These methods will publicize the products and services offered to keep other members updated on what is avaiable to them within the exchange without directly stating names.



One of the most common fears a business owner may have about joining a barter exchange is the chance of trade price inflation. Other barter companies accept members inflating prices, to gain more barter credit than cash, or they allow members to trade using part barter credits and part cash. At MBE, there are strict rules when it comes to spending cash - it does not happen! MBE works with 100% trade 100% of the time with absolutely no inflation involved. Clients treat barter members the same as cash customers, this way the members of the exchange are actually reaping the benefits of not having to spend cash to purchase those necessary itmes.



MBE understands what members of the barter industry are looking for and the team dedicates its time to make sure the customer is satisfied.

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