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Contex Introduces New Warranty and Support Program in the US

Contex (www.contex.com), the world's8217;s leading manufacturer of wide format scanners, has launched a new warranty and support program for all current Contex and Vidar products.

The program, which is available in the US, converts the standard factory 24-month 's8220;Spare Parts's8221; warranty to a 24-month on-site warranty and is included in the price of the scanner. Up to three additional years can be added to the two year warranty for a nominal cost.

Additional warranty features include:

-    Hardware service labor and replacement parts Comprehensive service and support provided by highly trained technical field engineers

-    Help desk support

-    Nationwide coverage

's8220;We know how crucial on-site service and support is to our end-users to prevent costly disruption of their business,'s8221; says Dan Bennett, Director of Service Operations for Contex Americas. 's8220;In this economy, most companies don's8217;t have the extra budget for a comprehensive warranty. That's8217;s why we now offer a robust two-year service package with the purchase of every scanner with the option to upgrade with additional years of coverage at a small cost.'s8221;

The on-site warranty begins immediately following delivery and installation of the scanner. All Contex and Vidar large format and flatbed scanners currently supported within their spare parts lifecycle are included. As a standard service, Contex guarantees spare parts availability for a period of five years after the last date of production of a scanner model to protect customer's8217;s lifetime value.

For more information on the warranty and support program, please contact Contex Americas at 877-226-6839 or email support-usa(at)contex.com.

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