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Datacraft Global Service Centre Sets New Benchmark in Operational Excellence...

Datacraft, the region's leading independent IT solutions and services company, has achieved a significant milestone in operational excellence when its Global Service Centre (GSC) was awarded the ISO/IEC 20000-1:2005 (ISO 20K) standard certification on March, 15 2008.

Datacraft GSC is the first service centre within the Dimension Data group to achieve ISO 20K certification, which is a major milestone since its inception in 2004. ISO/IEC 20000-1:2005 (known previously as BS 15000 Part 1) is a highly respected international IT Service Management standard that enables IT organisations to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. It helps to identify and manage the key processes involved in delivering effective managed services to meet the client business needs based on IT Infrastructure Library (ITIL) best practices.

"The certification affirms Datacraft GSC's proven ability to meet the strict requirements in delivering the highest level of client services that meet their business needs. This will further raise the level of our client confidence and satisfaction in the Quality of Service delivered out of GSC," said Sunil Desai, Director of Managed Services, Datacraft Asia.

"For Datacraft, the certification gives us the competitive advantage to expand our client base through continuously improving our service quality. Many clients, such as government and financial institutions, require ISO20K certification as a pre-requisite to bid for their business. The certification will also significantly reduce the amount of time and investment required to achieve key partner certifications such as Cisco Gold Partner and Master Specialisation programs," added Desai.

The scope of certification covers the GSC IT Service Management System that supports the IT network infrastructure through its Insite management and Uptime support services provided by GSC Bangalore, India.

About Global Service Centre

Our state-of-the-art GSC, based in Bangalore, is operational 24/7 with a capacity of 200 seats equipped with sophisticated fire protection and surveillance systems, fully redundant generator and UPS back-ups and multiple high-speed network connectivity. Manned by a team of highly-skilled professionals, we can respond quickly and efficiently to clients networking problems, thus minimising downtime and maximising uptime.

The Centre is powered by leading-edge VolP technology with IP Call Centre, integrating voice, video and data over a single network with quality management driven through Verint.

The Centre also houses a dedicated lab and training facilities. This advanced facility helps us deliver cost-effective and high-quality services to our clients.

GSC operate off :

* A standard operating platform - the Global Services Operating Architecture (GSOA)

* A central database accessed in real time

* A centralised fault monitoring system

* A single user hotline per country

* All systems and processes are ITlL compliant.

This ensures the consistent delivery of a seamless and high-quality service to clients.

About Datacraft

Datacraft is the leading independent IT services and solutions company in Asia Pacific. The company helps clients plan, build, support and manage their IT infrastructures. Datacraft combines an expertise in networking, security, Microsoft solutions, data centre storage and contact centre technologies, with advanced skills in consulting, integration and managed services, to craft IT solutions for businesses.

A member of the Dimension Data Group, Datacraft is listed on the main board of the Singapore Exchange. Headquartered in Singapore, Datacraft operates in more than 50 offices and has over 1,400 employees across 13 Asia Pacific markets. More information can be found at www.datacraft-asia.com.

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