Automate and Streamline Your IT Service Business with the New Release of CommitCRM



Commit Business Solutions (http://www.commitcrm.com), a global leader in management software solutions for small to mid-sized IT services and support businesses (SMB), has today announced the release of a new version of their popular software package: CommitCRM 4.3.

Commit's latest version is all about IT business automation and efficiency. CommitCRM 4.3 streamlines the workflow in IT service businesses and provides tighter integration and better collaboration between all employees. The new release lets users convert incoming customer emails into Service Tickets automatically; receive email alerts for new events, assignments and schedules; turn Sales Opportunities into Jobs; easily add new time charges using the enhanced timer; find uncharged service tickets and more

"We've been planning and developing these new features for a while," says Maayan Porat, CEO of Commit, "and while we could have waited to release them as part of a major version upgrade, we were so excited about them that we decided to release them now for the benefit of our users."

So far, the customers love the new features. Over 70% of CommitCRM users have already upgraded to the latest release, and Commit is pleasantly surprised by the volume of positive feedback. "This e-mail alert module is great! It is working very well and we are all very happy with it. Thanks!" said Anthony W. Mongeluzo, President of The Pro Computer Service LLC in Medford, New Jersey.

"Our customers love the new release," says Sheli Kopilovich, Commit's Customer Relations Manager. "They're telling us things like 'Great release!' and 'This is exactly what we needed!'" But Sheli knows why they're so excited. "We base the development of Commit on the feedback we get from our users, so of course it's what they wanted!"

Here are some of the new features of CommitCRM 4.3:

* Commit Alerts Server (http://www.commitcrm.com/commit_alerts_server.htm) - This new module allows you to activate email notifications which will keep you updated on what's going on in your system. Commit Alerts Server removes the need to constantly check your system's status, since it sends automatic email notifications to your inbox. Alerts are triggered by various system events, such as new Tickets, updated Appointments, Assignments as Account and Ticket/Job manager, etc.

* Commit Email Connector (http://www.commitcrm.com/commit_email_connector.htm) - This new module helps keep your email organized so you never miss important client communications. Commit Email Connector automatically generates new service Tickets in Commit from incoming customer emails. This feature saves time, reduces response time, and as a result increases customer satisfaction. In addition, Commit Email Connector provides you with an API to the system. This means that you can send XML formatted emails to the system and they will automatically be popped, parsed and processed.

* Save time by saving your display setting preferences.

* Easily convert a discussion with a customer to a service ticket.

* Quickly capture new customer asset records by converting logged charges entered by technicians to customer assets (such as servers, software licenses and more).

* Commit Online Services (http://www.commitcrm.com/online_services_guide.htm) - Commit's Online Services are a powerful tool that allows you to access different web sites and use them in combination with your Commit data. For example, if you want to find out how to get to the office of one of your Accounts, simply set up an Online Service which opens your favorite mapping web site and the map will open automatically on the address of the Account or Contact stored in Commit.

* Convert Sales Opportunities to service jobs, asset records or support contracts with one click.

* Capture more billable time using the enhanced timer window; bill customers faster and more accurately.

* Easily identify jobs you have handled but haven't billed yet.

* Find any service ticket using the new text search option.

* Commit QuickBooks Link (http://www.commitcrm.com/quickbooks.htm), for synching CommitCRM with Intuit QuickBooks accounting software, now supports integration with Intuit QuickBooks 2008 UK and Canadian editions (integration with the US 2008 edition of QuickBooks has already been released).

About Commit

Commit Business Solutions Ltd. is a leading provider of Professional Service Automation (http://www.commitcrm.com) - PSA, CRM and Billing software solutions for small- to mid-sized computer services, computer repair and managed service providers. Commit's solutions help IT businesses automate and manage their IT projects, IT support, computer repair and IT outsourcing services.

For more information, please call +972-3-5504466 or visit www.CommitCRM.com (http://www.commitcrm.com).





Automate and Streamline Your IT Service Business with the New Release of CommitCRM