Printing CD DVD on Demand New Tools for Remote Education



May 15, 2005 -- Delta L Printing, provider of on-demand printing and digital media services, today released a new version of its Printer Diamond software package. Printer Diamond streamlines course materials production and distribution. The software is successfully used for a number of remote courses offered by Statewide Programs of Pennsylvania State University. New version offers better control, detailed information and enhanced user interface.

Using the new software package, students can order course materials
online, check status of their order, track shipments, see latest announcements and updates, technical support FAQ, report problems and order replacements.

"These modifications highly reduced number of student's phone calls,
inquires and complaints", - said Alex Heiphetz, President of Delta L Printing. "Now students can receive all the information regarding course materials online at any time. And, if some of the students do need to call - detailed information about their order, shipments, replacement requests and status is immediately available to both customer service and production teams as well as to the University."

"Orders entered by students in the system are immediately available to Delta L Printing production team for processing and fulfillment", - adds Alex Heiphetz. "This is what allows us to produce materials for the courses on demand, as orders are submitted, and ship them to students within one business day -avoiding delays, and helping University avoid over- and under- orders."

Delta L Printing provides on-demand DVD production, materials packaging, shipment and materials-related technical support for remote courses offered by the office of Statewide Programs of Pennsylvania State University. Printer Diamond software package, which is used to streamline the operations, includes the following options:

Students' area:
- ordering of course materials
- review order status, shipment tracking
- report shipping problem
- review technical support FAQ
- report a problem, request replacement
- check replacement status

Production team / course coordinators' area:
- review submitted orders, search orders
- record and review shipping information
- review problem reports, replacement requests, record and review status
- review various statistical and financial reports

More information about Delta L Printing and its services can be obtained at
http://www.deltalprinting.com





Printing CD DVD on Demand New Tools for Remote Education