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New President and Executive Vice President Tapped by ServiceCentral...



April 23 2005 ServiceCentral Technologies announced the transitions of Daniel O'Hara to President and Steve Teel to Executive Vice President of Business Development Sales and Marketing They have been chosen to lead the ServiceCentral expansion into new offerings of HiTech Service and Support Solutions Dan and Steve both have been key members of ServiceCentral's executive team as VP of Operations and VP of Business Development respectively
O'Hara started in software and technology with Andersen Consulting now Accenture then moved to S1 Corporation in Atlanta as VP of Management and Marketing In 2002 he founded BirdDog Systems which is a remote monitoring technology for small business and homes Daniel O'Hara holds a BS in Computer Science from Purdue University
In his new role as President Dan stated I am looking forward to the opportunity to take ServiceCentral beyond its traditional focus on Telecommunications and Cellular service in to a broader market for IP Connected devices such as Digital Set Top boxes Media Server VOIP phones
Before joining ServiceCentral Teel was founder and president of SourceWirelesscom served as President of EPS Wireless Inc and Division President with Arch Wireless He has also held management and IT roles with BellSouth Mobility Bell Atlantic Paging and Medaphis Corporation Steve Teel holds a BS in Information Technology from Jacksonville State University
We are seeing increasing requests from our telecommunication and cable industry customers who are actively working to solve the service issues related to the 'Triple Play' Content Telephone and Internet in the emerging digital home EVP Teel went on to say To meet these requests we are expanding our solutions platform to provide next generation service support utilizing the IP network into homes and businesses
About ServiceCentral Technologies
ServiceCentral SCT is a leading supplier of software solutions that promote workforce efficiency Established over twelve years ago SCT was one of the first companies to develop true enterpriselevel Service Chain Management solutions designed to help companies bring order management and visibility to a complex set of business processes associated with managing and supporting endtoend product installation and service operations Today ServiceCentral offers a suite of applications to address all of the issues that affect operations These applications help improve customer service streamline operations and generate increased profits ServiceCentral Technologies is located in Atlanta Georgia with distributors in Europe Latin America and Asia Pacific
For more information please visit wwwservicecentralcom or call 18006201301




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