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Syclo Through Collaboration with SAP Delivers Mobile CustomerRelationship...



Today at SAPPHIRE's174; 2009 and the 2009 ASUG Annual Conference, Syclo, a market leader in mobile enterprise platforms and applications, announced a mobile solution, the SMART Service Manager, resulting from its co-innovation relationship with SAP AG. Together, the companies are extending the power of the SAP's174; Customer Relationship Management (SAP CRM) application to field service technicians using Syclo'ss SMART Mobile Suite, a family of applications certified as powered by the SAP NetWeaver's174; technology platform. SMART runs on a broad range of devices, regardless of connectivity, to offer field service technicians instant access to the most current customer account, service order and technical information.



Throughout SAPPHIRE and ASUG, being held May 11-14, SMART Service Manager will be demonstrated at the Retain Customers by Consistently Delivering Excellent Service pod (#209) in the Success in the New Reality Village. The solution will also be showcased in Syclo'ss booth No. 441 in the Partner Pavilion.



SMART Service Manager offers a seamless end-user experience, allowing field service technicians to utilize intuitive action-driven workflow and, in turn, empowering them to work more efficiently in the field with complete, up-to-the-minute customer history and service information. By leveraging SMART, companies can lower operating expenses and boost customer satisfaction while increasing revenue opportunities.



With a mobile solution for the market, we'sll be expanding our relationship to give SAP'ss customers in CRM further confidence in mobility applications, said Rich Padula, president and CEO of Syclo. As a recognized leader with proven mobile solutions for field service and asset management, Syclo'ss solutions offer integration with SAP Business Suite software and are in use by SAP customers today.



Mobile applications drive value efficiencies through many aspects of an enterprise business process, said Jujhar Singh, senior vice president, Solution Management for CRM, SAP AG. Syclo will mobilize the field service processes that allow organizations to better serve their customers with responsive, reliable service leveraging the benefits of the comprehensive SAP CRM solution.


Syclo and SAP intend to leverage their current relationship to invest in future co-innovation that enhances their solutions. For more information, visit http://sap.syclo.com.



About Syclo


Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry's8482; platform. Syclo'ss SMART Mobile Suite includes prepackaged and preintegrated applications for the fastest path to extend enterprise systems to field workforces. Unlike other mobile solutions, Syclo simplifies enterprise wide deployments with a leading strategic architecture for one or more mobile applications, letting you concentrate on business processes. Syclo also sets the standard for adapting to rapid change. For more information, visit www.syclo.com.



SAP, SAPPHIRE, SAP NetWeaver and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.


All other product and service names mentioned are the trademarks of their respective companies.



SAP Forward-looking Statement


Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as anticipate, believe, estimate, expect, forecast, intend, may, plan, project, predict, should and will and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP'ss future financial results are discussed more fully in SAP'ss filings with the U.S. Securities and Exchange Commission (SEC), including SAP'ss most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.



For more information, press only:


Joe Granda, Syclo, +1 (847) 713-9134, CDT






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