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FleuropInterflora FTD Selects NTRsupport to Resolve IT Problems For...



Fleurop-Interflora (FTD), the world market leader and best known flower ordering service, announced today that it has chosen NTRglobal'ss highly secure remote support software solution, NTRsupport. FTD has over 58,000 affiliated flower shops in over 150 countries, and providing world class support to their affiliates is of paramount importance to FTD.



I am very satisfied with NTRsupport, because using it allows us to offer first class service to any partner florist without having to make an on-site visit, FTD'ss IT manager, Peter Broschinski said.



Broschinski also acknowledges that it is often quite difficult for certain florists to admit a need for technical support, particularly those who are slower to embrace technological advances. With NTRsupport this is never a problem, said Broschinski, I just tell the florists that people should stick to what they do best; they arrange the flowers, and we provide the technical support.



FTD'ss IT department selected NTRsupport for its small download and zero footprint - the remote control agent automatically removes itself at the end of each support session -- as well as the secure, 256-bit AES end-to-end encryption. NTRsupport has allowed FTD'ss support technicians to take full, permission-based control over a remote computer and does not require any reconfiguration of the remote computer to allow a support session. One click on the Support button of any of FTD'ss partner web pages will instantly establish a secure connection to FTD IT Support.



More than 8500 companies around the world currently benefit from NTRsupport.NTRsupport allows support professionals to create an immediate and secure connection between the support agent'ss computer and an end user'ss PC or Mac, so the support staff can actually see in real time what'ss on the end user'ss screen. This approach to providing technical support saves time and travel, and improves the customer service experience by delivering instant, personalized help.NTRsupport is recognized as a best in class remote support solution and is known for being fast into session, easy for non-technical end users to use, and for its security.



NTRsupport is available for a 15-day evaluation free of charge at www.ntrsupport.com.



About Fleurop-Interflora



Fleurop-Interflora is the world market leader and best known flower ordering service in Europe, supported by over 58,000 carefully selected affiliated flower shops in over 150 countries. For over 77 years, the brands Fleurop and Interflora together with the trademark Mercury has been recognized for the finest quality in floral products and excellence in customer service. For more information on Fleurop, visit www.fleurop.com



About NTRglobal



NTRglobal is a leading global software company that empowers users with easy-to-use, complete, and secure remote control and support solutions. The company'ss software, available in on-demand and licensed models, helps businesses of all sizes better communicate and collaborate despite physical boundaries. Founded in 2000, NTRglobal has more than 8,500 customers worldwide and serves users in the automotive, consumer electronics, financial services, healthcare, manufacturing, retail, and technology industries. NTRglobal North America, headquartered in Dallas, can be reached via email at na@ntrglobal.com or by phone at 1-866 459-2543. For more information, please visit www.ntrsupport.com.






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