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Research and Markets Best Practice in Consumer Collections

May 11, 2005 -- Research and Markets (http://www.researchandmarkets.com/reports/c17108) has announced the addition of Best Practice in Consumer Collections to their offering.



Best Practice in Consumer Collections is a comprehensive report for both new and seasoned collection professionals. Examples and case studies are drawn from extensive international experience, and address a wide variety of collection issues. The report covers all phases of consumer collections from early, mid and late stage delinquencies to charge-offs and is applicable for the collection of unsecured and secured products, including credit cards, loans, telecommunications services and other financial services.



Why do you need this report

Senior collection management can discover how to boost revenue collection success by centralising collection operations, assigning accounts to an offshore outsourcer or selling charged-off distressed accounts receivables.



Topics covered include:

- Leading edge strategies

- State-of-the-art technology

- Samples of collection metrics and reports

- Best practice operational processes

- Setting up a collection call centre

- Defining an optimal organisational structure and requirements for each functional area

- Organising a multilingual collection process

- Improving third party agency management



This report provides Best Practice for recruiting, hiring and staffing, managing according to the '3 Ms' of collection management: monitoring, measuring and motivating, and tips for training collection staff on effective collection negotiation skills and techniques.



The contents of the report are as follows:

Overview of Consumer Collections

Strategies: Segmentation Tools

Technology Tools

Measurements and Key Performance Indicators: Productivity, Effectiveness and Quality

Functional Areas

Organisational Structure

Operational Strategies and Tactics

The 3 Ms of Collection Management: Monitoring, Measuring and Motivating

Collection Techniques

Recruiting, Hiring and Staffing

External Collections: Using Third Party Services

Debt Sales

Collections Best Practice Table



For more information visit http://www.researchandmarkets.com/reports/c17108



Laura Wood

Senior Manager

Research and Markets

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Fax: +353 1 4100 980

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