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Poor Casino Guest Service Can Mean Lost Business

The following tip is provided by Robinson & Associates, Inc., a customer service consulting firm to the gaming industry, and its Web site http://www.CasinoCustomerService.com.



Service tip:



"There must be a conscious effort to improve customer service because the average casino will hear nothing from 96 percent of unhappy guests. Ninety percent of those guests will not return. That's lost business and lost revenue."



Robinson & Associates is an Annapolis, Md.-based customer service consulting firm that provides specialty customer service training, management skills training, presentation skills training, team building programs and employee incentive and recognition programs for the gaming industry. The company may be reached by phone at 480-991-6420 or by e-mail at e-mail protected from spam bots. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.



Martin R. Baird, the company's chief executive officer, is author of "Gaming Guest Service from A to Z."

    
    
    
    
    
    
    
    
    
    
    
    
    
    
    


Contact

Martin R. Baird

Robinson & Associates, Inc.

http://www.casinocustomerservice.com

480-991-6420

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