WebQA and the Texas Municipal League Form Parnership to Help Texas Cities Improve Service
GovQA's8217;s web-based software provides TML members with a proven solution for managing all citizen requests and questions. The system proactively provides answers to citizen questions 24/7 which improves citizen satisfaction and reduces redundant questions for staff. With GovQA® citizen service requests or complaints can be entered by city staff or citizens themselves through a city website. Each entry is automatically assigned a request number and instantly routed to the correct person or department responsible for handling the request. Once issues are resolved, the citizens are automatically notified of the outcome. Cities that use the GovQA® system benefit from improved communication, issue tracking and responsiveness to citizens.
's8220;The selection of GovQA® by TML is a real statement of our success with our Texas clients,'s8221; said Doug Shumway, Government Sales Director for WebQA. We are proud to be selected by such a respected organization and look forward to our partnership with them.
's8220;Our members constantly look for ways to improve customer service to citizens,'s8221; said John Philpott, Director of Special Projects TML 's8220;Our selection of GovQA® provides the platform, experience, and affordable pricing for our members.'s8221;
About WebQA Inc.
WebQA, Inc. is a leading provider of citizen and customer based service applications including GovQA®, BizQA, and MemberQA. The WebQA product suite is an integrated solution consisting of web self-service, knowledge management, and request management. WebQA clients represent a wide range of companies and organizations such as JPMorgan, US Bank, Uniden Corporation, City of El Paso, TX, City of Corpus Christi, TX, and Amnesty International. WebQA currently serves over 160 clients throughout the world in over 12 counties. For more information about WebQA products and services, call 888-493-0164 or visit http://www.webqa.net.
Media Contacts
WebQA Inc.
Doug Shumway
630-985-1300 x204
Texas Municipal League
John Philpott
512-231-7440
WebQA and the Texas Municipal League Form Parnership to Help Texas Cities Improve Service
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