Creating the Ambulance Service of Tomorrow Developing Leaders is the First Step Towards Improved Patient Care

As part of a drive to become more forward thinking and patient focussed, 65 Accident and Emergency Team Leaders from the North East Ambulance Service (NEAS) have just completed an innovative, highly effective 5-day leadership development programme designed by Righttrack Consultancy, a Worcestershire based training company.

The programme has been designed to support the newly created A&E Team Leader role and is part of an ongoing programme of professional development for the Team Leaders. According to Colin Cessford, Director of Clinical Standards and Quality at the NEAS, 's8220;We want to move away from the old-fashioned workplace idea of employing 's8216;supervisors's8217; towards an approach where we employ 's8216;leaders's8217; of staff. Leaders use creative thinking and hence use their own initiative to solve complex problems rather than simply following policies and procedures. This is how we will create the NEAS of tomorrow and ultimately how we will become more patient focussed and improve patient care.'s8221;

To achieve this change within the NEAS, Colin looked to Righttrack to design an innovative programme that would not only provide the Team Leaders with the necessary leadership skills and knowledge, but would also engage and inspire them to really make a difference back in the workplace.

's8220;The Team Leaders who attended showed such incredible commitment to both the NEAS and their personal development,'s8221; says John Freshney, lead Righttrack training consultant for the programme. 's8220;The NEAS should be extremely proud of the way the Team Leaders approached this new and exciting venture.'s8221;

Overall the programme has been a tremendous success, 's8220;It has exceeded all of our expectations. Our Team Leaders have already improved upon performance in 10 Service Improvement Programme areas,'s8221; says Colin. 's8220;The training programme is excellent,'s8221; added Susan Richardson, Training and Development Manager at the NEAS. 's8220;It gives the Team Leaders a very good foundation in leadership and problem solving skills. It is the beginning of a long-term management development process within the NEAS.'s8221;

Notes to Editors:
A range of photos from the programme as well as company logos are available to download from: http://www.righttrackconsultancy.co.uk/media/neas

John Freshney from Righttrack and Colin Cessford from North East Ambulance Service are available for interview 's8211; please call Chris Banting to arrange (see details below).

About The North East Ambulance Service NHS Trust:
The new North East Ambulance Service NHS Trust was formed on the 1st July 2006 following the merger of the previous North East Ambulance Service and part of the Teesside, East and North Yorkshire Ambulance Trust. The new service now covers the counties of Northumberland, Tyne and Wear, Durham and Teesside, an area of approximately 3,230 square miles. The trust employs 1,750 people and serves a population of 2.6 million.

The main Trust headquarters are based on Amethyst Road on the Newcastle Business Park, where the control complex and other administrative offices are situated; but throughout the region, there are 63 Trust locations including 51 ambulance stations, most of which are staffed 24 hours per day.

The Accident and Emergency (A&E) tier of the service employs 857 staff, of which approximately 44.7% are paramedics, who deal with, on average, more than 600 emergency calls and 300 GP Urgent calls every day.

The Patient Transport Service (PTS) tier employs 428 staff, who carry out more than 4,000 patient journeys every week day, and over 4.03 million miles per year. The Trust has over 100 ambulance car service drivers who work on a voluntary basis and undertake over 194,000 journeys per year.

About Righttrack Consultancy:
Right Track Consultancy Ltd was formed in 1988, and has its head office in Worcestershire. Righttrack is a leading training and development consultancy that design and deliver innovative and engaging training solutions to organisations all over the world, including the UK, Switzerland and Kuwait. What sets Righttrack apart from other training companies is its ability to provide an innovative training solution that is completely customised to the needs of the client.

The range of training services that Righttrack provide covers a broad spectrum and includes management, leadership, sales, customer service and equality & diversity as well as a range of business and interpersonal skills programmes. Righttrack is also a leading provider of experiential-based learning where delegates are immersed within a scenario or activity throughout the training.

Righttrack work with clients of all sizes from most industry sectors, including The NEAS, The NEC Group, Littlewoods Shop Direct Group, Daimler Chrysler and DAKS. More information can be found on http://www.righttrackuk.com.

Press enquiries:
Chris Banting, Marketing Manager
Righttrack Consultancy
Brockhill Court, Brockhill Lane
Redditch, B97 6RB
Tel: 01527 595955

Emily Durham, PR and Press Officer
North East Ambulance Service
Scotswood House
Amethyst Road
Newcastle Business Park
Newcastle
NE4 7YL
Tel:0191 226 4278




Creating the Ambulance Service of Tomorrow Developing Leaders is the First Step Towards Improved Patient Care



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