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Solve the Issues of Benefits Outsourcing

On almost a daily basis, the human resource professionals who work with third-party providers must resolve some sort of problem with that relationship: lack of communication, miscommunication, lack of clear expectations, errors, conflicts, missed deadlines. The skills to select the right service provider, negotiate a fair contract, implement the benefit program and manage the relationship are essential to an HR practitioner's repertoire.

As a road map through the issues that inevitably arise from outsourcing benefits, the new WorldatWork (http://www.worldatwork.org/waw/adim/bookstore/html/pub9781579631796.jsp) by Dianna Smith, CCP, CBP, provides a holistic approach to the overall outsourcing process. Whether outsourcing a pension administration system or a talent acquisition, many things about selecting and managing a vendor relationship are universal, from selection to management.

A 2005 study by Employee Benefit News and Forrester Research found that 67% of employers outsource 401(k) administration, making it the most commonly outsourced benefit process. As this trend continues, a compact primer into the world of outsourcing, to become knowledgeable and nimble in communication and documentation skills, conflict resolution, negotiation, and understanding the financial and budgeting aspects, will prove a useful resource.

Strategic Benefits Outsourcing: How-to Series for HR Professional. Dianna Smith, CCP, CBP. WorldatWork Press. 2007. Softcover. ISBN: 978-57963-1796

$17.95 USD Member ($21.95 nonmember)e-book: $12.95 USD Member ($15.95 nonmember)

Media may request a complimentary copy of the book by sending an e-mail to eryan(at)worldatwork.org.

About WorldatWork

The Total Rewards Association

WorldatWork (www.HRmarketer.com) on behalf of the company listed above.

Press Contact:

Erin Ryan

Media Relations

WorldatWork

Phone: 480/348-7224

E-mail: eryan(at)worldatwork.org

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