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Consumer Affairs Decision on Gaming Machine Receipts Sparks Online...

January 24, 2005 -- Action Against Gaming Machines (AAGM) have launched an online complaint form which sends a written complaint directly to Consumer Affairs Victoria (CAV) from the visitor to the website questioning CAV's decision to take no further action against Tabcorp for their breach of fair trading laws.



The class action group, who represent gaming machine consumers from around the country are questioning the decision made by Consumer Affairs Victoria (CAV) to take no further action against the gambling monolith. CAV's statement last week to the Herald Sun said "The matter has been investigated with no evidence of widespread consumer detriment and, having looked at the issue thoroughly, CAV has decided no further action is warranted".



The questions being raised include why the legislation exists and what role CAV has as a consumer protection authority if prosecutions are not made when organisations such as Tabcorp are found to be in breach of the law. The groups also demands to know exactly how CAV have measured the level of detriment to consumers, and on what evidence the CAV decision is based.



The findings of CAV were made public by the Herald Sun following attempts by the newspaper to obtain receipts at Tabaret and Tatts venues in Victoria.



Spokesperson for AAGM, Lana O'Shanassy said "We express our concern on the basis that this is not a problem gambling issue, it is a consumer issue affecting one of the largest consumer groups in this country. The legislation is intended to protect the consumer and as receipts have not been provided to date, consumers have no recourse when there is a dispute."



"Receipts also provide a way for consumers to keep a record of their spending which relates directly to harm minimisation measures for problem gamblers."



The article by the Herald Sun has highlighted the fact that operators including Tattersalls and Crown casino have not been investigated.

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