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Headsets911 Helps 911 Dispatchers Cope with Stress

Today 911 Dispatch Centers across the United States are facing severe staffing shortages. In fact, the average 911 Dispatcher quits after only two years on the job. Many times it is the high stress of 911 dispatching that causes them to leave the job so early, and in many cases it's because they lack to skills to help them cope.



Headsets911 was founded in 2000 by T.P. McAtamney, a ten-year veteran of Law Enforcement, Fire and Emergency Medical Dispatching. His seminar "Stress and the Dispatcher - Surviving the Console" has been presented to 911 Dispatchers throughout the United States, as well as at various 911 Conferences and Exhibitions.



"Stress and the Dispatcher - Surviving the Console" addresses the specific stressors that affect 911 Dispatchers. Using sound principles of stress management, role plays, and actual examples, "Stress and the Dispatcher Surviving the Console", teaches Dispatchers the skills they need to cope, and that will help them be more effective, and satisfied in their job.



This training is unique because it is presented by a Dispatcher for Dispatchers.



More than 'just a lecture', "Stress and the Dispatcher - Surviving the Console" is an inactive eight-hour session designed not only to help Dispatchers learn, but retain what they have learned. Further, "Stress and the Dispatcher - Surviving the Console" encourages them to form their own individual coping programs based on the principles discussed in class. Therefore they leave the class with more than a diploma, they leave with the power to help them cope!



Mr. McAtamney is also the author of the book, "Stress and the Dispatcher - Surviving the Console" and is currently working on another book that addresses the 911 Dispatcher Staffing Crisis.



Mr. McAtamney is also available for media interviews on the subject of 911 Dispatchers, Dispatcher Stress and also Dispatcher job retention.

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