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Buan Delivers Effective CiRM Solution to Arlington County

Buan Consulting, Inc. (Buan) announced today that it has successfully completed the optimization of Arlington County's internal economic development solution in Virginia. It will enable the County's employees, customers, partners and other stakeholders to more effectively create, locate, manage, deliver, and apply information. Buan offers secure, customized knowledge management and citizen relationship management (CiRM) solutions to government agencies; and partnered with salesforce.com to provide the County with fast implementation, simple user interfaces, and training.

"We looked at many different economic development software packages and never felt comfortable with them. Salesforce.com comes closest to what we need," said Cynthia Richmond, Deputy Director for Arlington Economic Development. "Most economic development work is focused on partnerships and long-term relationships. We can now manage all the players in a business recruitment opportunity and track follow-up obligations essential to these complex relationships. We will be making significant process enhancements based on real information rather than anecdotal data or guesswork."

Richmond emphasizes that the proven methodology that Buan provided was uncomplicated to follow and very effective. Buan's CiRM Team trained Arlington County employees to operate the new system. In Arlington County, the new solution was up and running in weeks--not months or years, as is often required by traditional client-server solutions.

"Gathering information across an organization like Arlington County and sharing it among the departments leverages the organization's resources and productivity," said Dan Buan, CEO of Buan Consulting. "Tapping into this treasure trove of information will provide valuable insight to help government agencies make better strategic decisions and enhance their customer service performance. Buan customizes salesforce.com solutions to ensure that agencies efficiently and cost-effectively access their data and transform it into actionable intelligence."

Some of the government customers that have taken advantage of Buan's leading-edge expertise and technologies include the Department of Homeland Security; Montgomery County, Maryland; Arlington County, Virginia; Department of Labor; NASA Goddard Space Flight Center; and the Securities and Exchange Commission. In addition, Buan Consulting has implemented solutions and provided training for organizations worldwide in many other industry sectors including media, finance, education, telecom, technology, e-commerce, and the nonprofit sector.

For more information, visit www.BuanConsulting.com.

Buan Consulting, Inc. (www.BuanConsulting.com) is a leading provider of secure knowledge management and citizen relationship management (CiRM) solutions to organizations that want to improve performance through the superior management of their knowledge. Using proven technologies and methodologies, and the latest developments in business and artificial intelligence technologies, Buan Consulting builds customized solutions enabling each organization's employees, customers, partners, and other stakeholders to collaboratively create, locate, manage, deliver, and apply the information needed to make strategic decisions and enhance operations.

About Salesforce.com

Salesforce.com (www.salesforce.com) is the market and technology leader in on-demand business services. The company's Salesforce suite of on-demand customer relationship management (CRM) applications allows customers to manage and share all of their sales, support, marketing and partner information on-demand. The Salesforce Platform, the world's first on-demand platform, enables customers, developers and partners to build powerful new on-demand applications that extend beyond CRM to deliver the benefits of multi-tenancy and The Business Web across the enterprise.

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