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Houston Research Company Releases Customer Satisfaction Survey Among...

Houston-based EnergyPoint Research, Inc. (www.energypointresearch.com) Survey for providers of oil and gas drilling/wellsite equipment & materials. The independent bi-annual survey reflects evaluations from more than 630 oilfield customers utilizing equipment and materials in the oil and gas industry.

Derrick Equipment, manufacturer of solids and waste control equipment for oil and gas drilling activities, ranked number one overall in total customer satisfaction with high marks for product performance. Smith International, a provider of drilling-related products and services, ranked second overall and first in the category of drill bits. Rounding out the top five in the survey's overall rankings are: Davis-Lynch, a manufacturer of downhole cementing equipment based in Pearland, Texas and the top-rated supplier in EnergyPoint Research's 2005 survey; Sumitomo Pipe and Tube of Tokyo, Japan, and Vallourec & Mannesmann of Boulogne, France, both manufacturers of tubular goods.

"High levels of customer satisfaction do not materialize out of thin air. They require a full-time commitment and a willingness to invest in the resources and processes that ensure customers consistently have positive experiences," said Doug Sheridan, founder of EnergyPoint Research. "The ability of this year's top-rated suppliers to register these high scores, particularly as bottlenecks and performance issues have hampered the entire industry over the last 12 to 18 months, says a lot about their determination to meet the needs of customers regardless of industry conditions."

According to Sheridan, the survey's findings are particularly relevant in light of the current oil patch environment. Quality issues and production and delivery delays have been prevalent and service has deteriorated at a time when access to equipment and materials has been a top concern, says Sheridan. "Customer frustrations have been on the rise with delivery commitments ranking as one of the top concerns the industry must address."

This increased interest in supplier performance (

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