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New Horizons of Austin Administers First ITIL v3 Exam



New Horizons Computer Learning Center of Austin, in conjunction with Quint Wellington Redwood, announced that it is has successfully delivered the first IT Infrastructure Library (ITIL) Version 3 (v3) training in North America. The training took place June 12-14 at New Horizons in Austin, TX, and was followed by the world'ss first ITIL v3 Foundations certification exam in the same location.



ITIL is the most widely accepted approach to IT service management in the world. It consists of a series of documents that provide organizations with a framework for managing their information technology systems to align with the needs of the organization.



ITIL v3, released May 30th, is the first refresh of the library since the release of v2 in 2000. V3 is focused on the process of IT service management throughout its complete life-cycle, and the importance of creating value for the business, while v2 centered on delivering a process framework and process best practices for the delivery and support of IT Services.



A Fortune 50 company based in Round Rock, Texas, just outside of the state'ss capital city of Austin, is the first company in North America to have employees trained on v3 and the first organization worldwide to have employees complete the ITIL v3 Foundation exam.



The dates for this class have been set for some time now, with the hope that the accredited v3 courseware and exam would be ready in time. We'sre thrilled that everything came together and that we were able to bring this training to our client through our partner Quint, and to be the first in the world to administer the test, said New Horizons General Manager Bob Dupree. New Horizons strives to be on the leading-edge of technology, and we feel that this accomplishment is another testament to our commitment to innovation in our industry.



New Horizons of Austin has partnered with Quint for more than a year now to bring ITIL training to their clients in Central Texas.



We are very excited to have had the chance to partner with New Horizons of Austin to deliver the first ITIL v3 Foundation course in North American, said Joe Heaney, Director of Business Development, North America for Quint Wellington Redwood. The new v3 life cycle approach dramatically improves an organization'ss ability to adopt the ITIL framework and tie IT services directly to the attainment of organization and business goals.



Niels Backx, Senior Consultant and ITIL v3 Program Manager for Quint Wellington Redwood in the Netherlands and Jill Knapp, Senior Consultant and ITIL v3 Foundation Course Editing Lead for Quint Wellington Redwood US, delivered the course at the state-of-the-art New Horizons Computer Learning Center in Austin, TX.



About New Horizons Computer Learning Centers of Austin

New Horizons Computer Learning Centers of Austin is the leading provider of high quality professional development and computer training services in Central Texas. New Horizons offers PC applications and graphics software instruction as well as highly technical IT training and certification program training, professional development, and business skills training. In addition to offering public classroom-based courses, New Horizons customizes courseware, provides on-site training, and rolls-out enterprise-wide training programs.

New Horizons Computer Learning Centers of Austin is an independently owned and operated entity that has received a license to use the name and trademark of New Horizons Computer Learning Centers from the Franchisor of the New Horizons Network.



About Quint Wellington Redwood

Quint Wellington Redwood (Quint) is a global, independent management consulting and training firm specializing in IT Management and IT Service Management Consulting and Education. Founded in 1992, Quint is headquartered in Amsterdam and, has long been a recognized industry leader and innovator in the field of IT Management, IT governance, ITIL and IT Service Management best practices. Quint operates globally from offices throughout the Americas, Europe, and Asia. Quint has delivered in excess of 20,000 courses covering multiple IT management and service management standards and qualifying well over 100,000 students at Foundation, Practitioner and Service Manager Levels of ITIL Certification.






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