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Leader in Automated Crew Callout and Resource Management ForUtilities...

Central Hudson Gas 's38; Electric, Poughkeepsie, New York, implemented the ARCOS Crew Callout (http://www.arcos-inc.com/solutions/crew_callout/index.asp) and Resource Management System in early 2006 to improve restoration time and continue their commitment to providing superior service to their electric and gas customers. Since the launch, ARCOS has proven invaluable in strealining operations and providing unexpected resource management capabilities.

ARCOS is working with great consistency and exactly as promised, says Rich Steinbacher, Senior System Operator at Central Hudson. We'sve been in those all-out, all-hands-on- deck emergency situations and I'sve done the phone calls myself within five minutes using ARCOS. So from four hours to five minutes is a substantial improvement in terms of both customer satisfaction and public safety.

Central Hudson reviewed a list of qualified vendors and then selected ARCOS, a high-performance automated crew callout and resource management (http://www.arcos-inc.com/customers/executive_management.asp) platform for callout and notification of their employees. It was the ability to customize the product and provide more value, Steinbacher says.

Configured to the unique callout business rules (http://www.arcos-inc.com/customers/labor_releations.asp) and requirements of Central Hudson, ARCOS is used by approximately 700 employees, from union line, gas, and commercial personnel, to management.

There were also some unexpected benefits with using ARCOS. We'sve discovered valuable personnel tracking features that we really hadn'st anticipated which is a nice surprise. ARCOS gives us a continual flow of information, so we can better manage our personnel. Central Hudson now serves its 370,000-plus customers more effectively than ever. I highly recommend ARCOS, and I wouldn'st want to have to do the job we do without this system.

To learn more about the ARCOS Automated Crew Callout and Resource Management System visit us at www.arcos-inc.com

About ARCOS, Inc.:

ARCOS, Inc., located in Columbus, Ohio, was founded in 1993. The ARCOS, Inc. System is the most widely used automated crew callout and resource management solution in the utility industry serving 40 utility operating companies with 50,000 field service employees. ARCOS makes more than 2,000,000 callout phone annually with a 71% average acceptance rate.

About Central Hudson Gas 's38; Electric:

Central Hudson Gas 's38; Electric is a regulated transmission and distribution utility serving approximately 300,000 electric and about 74,000 natural gas customers in eight counties of New York State'ss Mid-Hudson River Valley, and delivering electricity and natural gas in a 2,600 square-mile service territory that extends from the suburbs of metropolitan New York City north to the capital district at Albany.

Contact:

Mark Furst, Vice President of Marketing

ARCOS, Inc.

614-396-5116

www.arcos-inc.com

ARCOS is a registered trademark of ARCOS, Inc.

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