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Instant Housecall Remote Support Eliminates OnSite I.T. Service Visits

Instant Housecall Inc. has released Instant Housecall v.3.4, a secure, powerful application that lets you take temporary control of your clients' remote Windows computers through firewalls.

From the comfort of your office, you can deliver remote support (http://www.instanthousecall.com) session, your customer can participate in a two-way chat with your technical support person - there's a two-way clipboard that allows information to be passed back and forth.

With its emphasis on security, the program features session logging, SSL encryption and configurable security settings.

Because of identity theft and other security considerations, many clients are reluctant to allow access to their computers. With Instant Housecall, customers initiate the request for help. Once a support session is complete, all connections are closed.

Additional features include the ability to reboot customers' computers, automatic recovery from accidentally dropped connections, support for rebooting in safe mode, and pager, SMS and e-mail notifications of support requests.

Whether you're a computer dealer, a software vendor who wants to elevate your product support performance to a higher level, a help desk manager who is responsible for providing in-house support to computer users across the enterprise or a computer consultant who needs to solve clients' problems in real-time Instant Housecall has the tools that you need.

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