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VISTA Awarded Letter Grade of A for Overall Performance In Third Annual...



For the third year in a row, clients of VISTA, the leader in decision support analytics and technology-based solutions for federal real property, have given the company a letter grade of A in overall performance.



The findings came from an annual survey of VISTA'ss new and existing clients. As was the case in 2005 and 2006 survey results were collected, tabulated, and verified by ZipSurvey.com a leading provider of industrial and organizational surveys.



At VISTA, we place a lot of emphasis on building customer relationships. It'ss extremely gratifying to be recognized not only for exceptional levels of service and support, but also for our subject matter expertise, said VISTA President and CEO David Baxa. These results reflect VISTA'ss commitment to its customers, said Baxa. We are thrilled that for another year our clients have given us high marks for customer service.



Among the results of the VISTA 2008 customer satisfaction survey:



- One hundred percent of respondents would be likely to select VISTA for other projects and would recommend VISTA to other organizations.



- One hundred percent of respondents rated VISTA as either a good or exceptional value and are satisfied with VISTA.



- VISTA'ss subject matter expertise and their relationship with VISTA were among the top reasons respondents gave for choosing VISTA for their work. Other reasons included VISTA'ss technical experience or a previous positive experience with VISTA.



Overwhelmingly,100 percent of respondents rated VISTA a 4 or 5 on a scale of 1 to 5 - with 5 being the highest rating - on their satisfaction with VISTA'ss work product or service quality, quality and professionalism of personnel, appropriate mix of skills and capabilities, quality of engagement with VISTA Project Manager, and subject mater expertise.



When the survey asked for respondents to rank the performance of the individuals leading the project engagement from VISTA, the response was outstanding. VISTA received a 4 or higher (5 being the highest) from all respondents in the following areas: overall professionalism, responsiveness, ability to comprehend total work requirement, quality of contract reporting documentation, ability to effectively communicate with the customer, and ability to anticipate customer needs.



The survey results confirm that VISTA is well-respected in the federal real property community, reflected Baxa. When 100 percent of your customers say they received a good or exceptional value that speaks volumes.



About VISTA



VISTA is a leader in decision support analytics for government and business.



Government executives use VISTA for information technology, management consulting, decision support systems and services. Our focus on real property helps our clients gain the greatest value from money they spend on buildings, land and infrastructure.



VISTA'ss services and solutions help collect and analyze massive volumes of data. The result is high quality financial performance information that makes it easier to plan and implement effective policy, management, resource stewardship, and budget choices.



In short - VISTA builds better decision support. We help customers evolve best practices, consistent reporting and performance measures, all related to the best use of assets while managing costs.



For more than 20 years, VISTA'ss solutions have helped government run better - cutting costs, eliminating waste and improving performance. To learn more, visit www.vistatsi.com.






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