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Paper Overview
IT organizations are typically focused on maintaining and extending the status quo. IT executives always face a great deal of pressure from customers, staff, partners, and now, regulatory organizations to keep their applications available at all time. The imperative they face is that their systems must always perform. These executives know that if their application systems become unavailable, the organization is likely to lose revenues, customers and, in some cases, face penalties and fines.
Customers often won't wait. If they can't order the desired products or services, they'll just hop down the 'net searching for other suppliers. Staff members and partners face tremendous pressure to be highly productive and they view application failure as simply unacceptable. Regulatory organizations have no patience for late or inaccurate reports. The focus on "incremental improvement" has typically resulted in a complex computing environment.
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