EData Releases New Product MAKO Issue Tracking System ITS

eData Online Systems Ltd., a specialist online development company, today announced the release of their newest product 8211; the MAKO Issue Tracking Systems (ITS). MAKO ITS is a feature rich browser based issue tracking system that helps companies manage and action the issues and calls made by customers.

MAKO ITS gives companies the ability to track all issues/calls from inception through to closure, in a manner that is in accordance with the terms and conditions of support agreements entered into with customers (i.e. SLAs) Because MAKO ITS is browser based the issues can be accessed remotely anywhere anytime and the ability to store and retrieve data in minutes gives a significant advantage for staff and customers.

Amco FM Limited is a specialist 'Break-fix' servicing company working with many medium to large companies throughout the UK. Ami Abhi, Managing Director for AMCO FM said "Giving our clients a quality service and experience has always been paramount for us, working closely with eData, they have developed a system that enables us to manage the process from initial call-out through to efficient closure of issues 8211; improving not only our own operational efficiencies but also enhancing the level of service we offer to our customers".

MAKO ITS Features:
·Full Issue and incident logging details (incl allocation, time/date, description, call stack info etc)
·Assess availability of engineers out in the field
·Progress issues (close time/date, status, update, reports etc.)
·Reporting and graphing (site performance, billing etc)
·Contract management i.e. financials, associations, dealers, emails renewal dates etc)
·Flexible and user definable custom fields
·Secure Client login to view issues and history online
·Primary site management e.g. (site and contract details, equipment schedules, SLAs and billing)

"Companies today need to offer a quality service to their customers, but the reality is that they are often working with fewer staff and resources. With the ease of use and accessibility of browser-based applications such as MAKO ITS, companies today can achieve a quality service regardless of whether the projects are minutia or critical 8211; the key to offering a quality service is how companies manage the whole process from initial call through to closure of a problem." Said Debra Wilkins, Reseller Manager for eData Online Systems.

About eData Online Systems
Founded in 2001, eData Online Systems specialises in developing browser-based applications for the online world. Providing content managed websites, CRM and Online Booking systems that enable companies to better manage and control their business. eData Online Systems is headquartered in St Albans, Hertfordshire, UK and is a subsidiary of Masterbill. For more information on the company and its products, visit www.edataonline.co.uk.

All trademarks are property of their respective owners. Copyright © 2001 eData Online Systems. All rights reserved.




EData Releases New Product MAKO Issue Tracking System ITS



***Note This page is an Archieve of Publicly released information either through our company or another Press Release organization. We do not "fact check", "Support", nor "Dispute" any of the information provided to us. We are a distribution point and Historical press release research and search service. This information only represents the fact that at one point in time the release was distributed to 1000's of publications both online and off. PRNewsNow will not take sides in any personal or commercial disputes you have with the writer of this press release. We will defend its right to exist blindly and without regards to its political, commercial or personal implications.***