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New Web Based Customer Service Software and Help Desk System

VueCam Inc., San Diego, CA, announces VueChat Enterprise as a solution for Internet/WWW based Customer Service.



Companies are now realizing the need for the virtual equivalent of the smiling face behind the counter at the mall. To meet this demand they are adopting new customer service technologies, including online self-service based on live, one-on-one chat sessions with customer service agents over the web.



VueChat Enterprise is a set of tools for the Government and Corporations as a solution for web based Help Desk/Customer Service, private Instant Messaging, VoIP communications, Video Conference and Customer Relationship Management (CRM). It provides a new level of convenience for company representatives and customers with a live, easy-to-use and low-cost communications. VueChat Enterprise allows customers and website visitors to contact directly with company representatives or government employees through a web browser.



Customers and website visitors can reach company representatives through:

- Live Video/Audio or text chat

- Instant Messages

- E-Mail

- By placing telephone calls over the Internet.

- "Protected" chat session



Although VueChat Enterprise is not a CRM solution it provides many vital CRM functions such as collecting customer information, contacts, meetings, relations and orders, search function in CRM database and many others. When a customer calls, VueChat Enterprise can be used to retrieve and store information relevant to the customer.



This makes VueChat Enterprise an ideal solution for small size businesses that enables managing customer relations in an organized and efficient manner.



VueChat Enterprise runs very easily on Linux, Solaris and Mac OS.



Pricing



VueChat Enterprise price is very competitive among other CRM/Help Desk systems offered as low as $19 per user per month. VueChat Enterprise Server is available in 5-, 10-, or 15-User version.



VueCam has an affiliate program for dealers and resellers to sell VueChat Enterprise to their customer base and is offering 40% to 60% discount to selected resellers.



For any questions about VueChat Enterprise users should contact Alexey Suhih at E-Mail e-mail protected from spam bots or by phone at (800) 456-1410 (+1-619-497-6060 for international calls).



Visit VueChat website for more information

http://www.vuechat.com/

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