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Bustling Victorville California Relies On InterAct For Dispatching...

Regional Fire Protection Authority (RFPA) in Victorville, CA, has relied on InterAct Public Safety Systems computer aided dispatch (http://www.interact911.com/public__safety__products/dispatch__systems/geographic_information_system/index.htm) (GIS) software, Sunpro CAD/RMS dumpand InterAct WebCAD.

Victorville, CA, is located in San Bernardino County, the largest county in the continental US. It is home to the Route 66 Museum and the San Bernardino County Fair. As part of San Bernardino County, the RFPA sees part of an increased tourist population of over 600,000 during holidays and have enacted Phase II wireless capabilities to keep up with the demands this kind of tourist population presents.

"Because of the size of our dispatch community, we have a lot of needs that need to be met," said Gloria Street, communications manager for Victorville RFPA. "We needed a system that would seamlessly interface with our pre-existing applications and offered a straight line for tech support. InterAct met these needs for us and has proved its efficiency for our center."

Victorville currently uses InterAct CAD, GIS and WebCAD with much success. With the recent addition of 15 new mobile fire units they have increased efficiency and streamlining of information regarding fire calls. Phase II wireless capabilities is also a great advantage for Victorville residents and tourists. Phase II wireless enabled InterAct CAD allows for dispatchers to locate mobile phone callers on the InterAct GIS map, which is especially useful if a caller does not know their exact location. The system can locate that caller to within three meters of their location, allowing dispatchers to get emergency services to the caller's location faster.

"We continue to add InterAct systems because of how well they work for us," said Street. "Overall they are very user friendly and the way the InterAct software is laid out makes it incredibly easy for us to train new staff. InterAct is our one stop shop for public safety needs."

About InterAct Public Safety Systems

Since 1975, InterAct Public Safety Systems has been Making Connections for Life providing both stand-alone and fully integrated mission-critical public safety and homeland security systems and products. As the pioneers of the first three-screen E911 system 20 years ago, our passion for innovation is leading the way to Next Generation telephony, dispatch, records management, and mobile data systems. We're extending the definition of public safety with unique applications like intelligent digital video surveillance, alert notification, and crisis management systems. InterAct makes it possible for first responders from private, state, local and national agencies to decrease response times and increase their effectiveness in the communities they serve. InterAct is also an ISO 9001:2000 certified company. Learn more at

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