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Element Customer Care Graduates First Cisco CCNA Class Positive Results...

Element Customer Care (http://www.elementcare.com) proudly announced the graduation of its first in-house Cisco Certified Network Associate (CCNA) class. This class is the result of Element's in-house training program and the corporate focus on developing the whole person to create a team of tech-savvy employees. Element provides billing services (http://www.elementcare.com/documents/45.html), tech support (http://www.elementcare.com/documents/58.html) and a customer service call center (http://www.elementcare.com/documents/55.html) for cable, broadband and telecommunications operators using CSG Systems software solutions.

"Having this level of training and knowledge in house is essential to the growth of our company," said Matt Zemon, President, Element Customer Care. "It also reinforces the commitment our customer service representatives have to providing the best possible tech support and customer service for our clients."

Element's employees are encouraged to take advantage of in-house certification programs such as CCNA. Also offered are training opportunities such as compTIA+, analog video, digital video, VoIP and more. Element has a staff of eight in our training department, lead by Mary Celle, M.Ed. and Tony Espinoza, Vice President, Operations.

The Cisco network associate certification empowers graduates with the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. The curriculum also includes, but is not limited to, the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, access control lists (ACLs)

"This is an exciting milestone for Element and its employees," said Zemon. "As a growing company, we strive to keep our workforce challenged; ongoing training is a key part of that. Our first graduating class is testimony to the commitment of our employees to be the best possible providers of customer service and tech support for our clients."

The widely-respected Cisco IT certification program available through Element brings valuable, measurable rewards to our customer service professionals, their managers, and our clients. Zemon noted that the next class is already underway.

About Element

Element Customer Care (www.elementcare.com) is a Durham, NC-based company that offers CSG billing services, (http://www.elementcare.com/documents/39.html) tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC). Element currently supports 100,000 cable and internet subscribers and 300,000 hotel rooms with nearly 250 employees and full time contractors.

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