Internationally Renowned Simulation Development Company GamingWorks Licenses ITILreg Process Improvement Simulation Apollo 13 an ITSM Case Study to AmerIT Learning



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SACRAMENTO, CA July 2, 2006 -- AmerIT Learning, the leader in full service ITIL® Education in North America, today announced additional dates for their Apollo 13 Workshop west coast tour with stops in Portland, Seattle, Denver, and Salt Lake City.

's8220;We are excited about the addition of this workshop,'s8221; said Stephanie Piché, ITIL® Education Evangelist, and Head of Marketing for AmerIT Learning. 's8220;As more US organizations move toward adoption of ITIL® Best Practices, getting certified is not enough. This one day team-building workshop helps IT organizations learn by doing in a simulated environment by reliving the Apollo 13 mission and experience first hand process improvement using balanced scorecards.'s8221;

Over the past few years, organizations such as Intel, Adobe, Proctor & Gamble, Washington Mutual, Southwest Airlines, Caterpillar, and Hershey Foods have started utilizing the ITIL® framework that originated in the UK in the 1980's8217;s and have seen a dramatic cost savings in operating costs. By focusing on improving the processes around IT, the organization can benefit from lower operating costs, improved availability, reliability, and security of mission critical IT services, be more competitive, and improve productivity.

About the Workshop
The Apollo 13 simulation reflects the lifecycle of an IT solution where all of the ITIL® processes become increasingly important. Participants will have a better understanding of ITIL® theory and get to experience the consequences of people, process and technology as it impacts quality, cost, customer satisfaction, and overall business results within this simulated environment.

Compared to training, this one-day simulation offers the following benefits:
>How to use theory in a practical situation
>How to analyze, improve, and manage process
>How to discuss and agree improvement initiatives
>How to translate a Service Level Agreement to Key Performance Indicators
>Which behavior/skills are needed to create a successful Service Organization
>Understand the importance of leadership and teamwork for achieving results
>How to create an effective tool and reporting instruments
>How the different process managers must be involved in specifying their information and workflow demands for a tool

's8220;By continually evaluating and aligning our processes we were better able to understand which bottlenecks caused KPI failures and more importantly which improvements would cause higher performance.'s8221; (Comment from a recent participant at the Gartner Business Intelligence Summit.)

Workshop Registration: www.apollo13itsm.com
AmerIT Learning is offering this world-renowned re-creation of the famous space mission in a dynamic half-day event, from 10:00 am to 3:00 pm in most cities, with lunch provided. You will receive all the exposure you need to evaluate how dramatically a hands-on, true to life simulation will impact your ITIL/ITSM improvement initiatives.

Workshop Details
Portland OR 7/11/2006
Seattle WA 7/12/2006
Denver CO 7/13/2006
Salt Lake City UT 7/21/2006

Free admission to this ITIL® workshop for CIO's8217;s

Seating is limited to two persons per company - and is now available as a full day, on-site private event for teams from 8 to 16. Reservations are now being accepted for this team-building event. To request more information, please visit www.apollo13itsm.com.

If you are looking for additional ITIL® Education and Certification Courses, AmerIT Learning offers the following courses and discounts on all certification classes for any HDI and itSMF member:

Awareness, Executive, Foundation, Practitioner and Service Manager Master Courses from AmerIT Learning are available in Sacramento, Seattle/Tacoma, Portland, San Diego, Denver, Phoenix, Los Angeles, San Francisco, Sunnyvale, Las Vegas and more select cities, CBT, or on-site at your facility.

About AmerIT Learning
Our Mission: To provide the industry's8217;s best value and top satisfaction in ITIL® education. AmerIT Learning has been providing ITIL® training and certification since 2003 with course offerings that cover the full scope of certification for Foundations, Practitioner, and Service Management Master Requirements as well as Awareness and Executive level classes and a new team-building, interactive program based on the Apollo13 mission. For more on AmerIT Learning, please visit their website at www.ameritlearning.com.





Internationally Renowned Simulation Development Company GamingWorks Licenses ITILreg Process Improvement Simulation Apollo 13 an ITSM Case Study to AmerIT Learning