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CSD Creates New Company CSD Contact Centers

CSD Creates New Company: CSD Contact Centers

  



  

CSD Creates New Company: CSD Contact Centers

CSD 's8212; a private, nonprofit 's8212; has announced the launch of a new, for-profit enterprise: CSD Contact Centers (CCC).

Sioux Falls, S.D. (Oct. 7, 2005) 's8212; As the result of substantial growth in its call center operation, CSD 's8212; a private, nonprofit agency that provides broad-based community services for the deaf and hard of hearing 's8212; has announced the launch of a new, for-profit enterprise: CSD Contact Centers (CCC).



CCC is a multi-channel outsourcing solution for businesses seeking to enhance the way they interact with their customers. CCC currently has three core products in its suite of services that range from virtual receptionist services; to web-based e-commerce solutions; to a comprehensive customer service and fulfillment solution for businesses seeking to outsource a portion of their inbound or outbound processes.These products are tailored to meet the needs of any business that wants to solidify and grow their customer relationships.



CCC has the ability to support its client's8217;s customers via virtually any medium: voice, e-mail, web chat, and video. Our platform is a complete VOIP solution that is scalable and versatile. We provide exceptional data-capture and information management products that can be easily integrated with any customer account. In addition, CCC has TTY support (communication protocol for the deaf and hard of hearing) built inherently into our platform's8212;an offering that few other companies can provide.



's8220;By leaning on decades of call center experience in the telecommunications relay service industry, we are branching out to form a new company that can help support CSD's8217;s mission, which is providing the tools deaf and hard of hearing people need in order to live independent and fully-integrated lives,'s8221; said Benjamin Soukup, CSD chief executive officer.



Communication Service for the Deaf, Inc, (CSD) the parent company of CSD Contact Centers, operates 50 offices and 28 call centers around the nation, processing nearly 30 million calls each year. Because of its commitment to quality, CSD was named by the Annual Call Center Exhibition as a 's8220;Global Call Center of the Year's8221; for 2004, one of six companies worldwide to be so recognized.



To learn more about what CSD Contact Centers can do for your company, go to www.contactcsd.com.



About CSD

CSD began providing sign language interpreting services to deaf and hard of hearing adults in South Dakota in 1975. Today, CSD employs over 3,000 individuals in offices across the nation, providing a broad continuum of social and human services programs, as well as telecommunications relay services. CSD is a private nonprofit agency dedicated to providing quality services; ensuring public accessibility; and increasing awareness of issues affecting the deaf, hard of hearing and individuals with speech disabilities. For more information, please visit www.c-s-d.org.

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