Personal Service is the Key to Internet Store



You click, search, click compare and click buy with a few strokes of the keyboard and mouse. You trust the machine at the other end to safeguard your credit card number, understand your order, pack it and ship it to you. This is the essence of modern shopping online. But what if something goes wrong

Tom Wyckoff of EquipmentBag.com a relatively new entrant into the competitive online sports equipment market, says, "We put the phone number at the top of the website so people could talk to us, not just to try to prove we were a real company". Mr. Wyckoff answers questions, personally monitors the online orders and reviews each on before sending it off to the warehouse.

"If I think the computer has screwed up or the customer's order looks unusual, I will pick up the phone and call the customer. Not long ago, an overlooked little bit of code charged a customer over $100 for shipping a dozen small items and I looked at it and decided that was not right. I called the customer, who was shocked to hear from anyone and told him of the mistake. I offered him a refund or $75 worth of free products from our website. He was thrilled and picked out the extra merchandise".

EquipmentBag.com is growing at an excellent rate and it's not due to a huge ad budget. Relying on old-fashioned service, solid value and word of mouth advertising is pulling them to the top of the heap. "It's not the hard way, it's the right way", says Wyckoff.

EquipmentBag.com is based in Wheaton, Illinois and sells football, baseball, soccer, track, and many other hard-to-find sports items. Mr. Wyckoff can be reached at 630-260-2525 during regular business hours.





Personal Service is the Key to Internet Store